Terms of Service
Last Updated: June 1, 2023
Welcome to Subgleidet. These Terms of Service ("Terms") govern your use of our website and services. Please read these Terms carefully before using our website or booking any tours with us.
By accessing or using our website, booking a tour, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
1. Acceptance of Terms
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, which are incorporated herein by reference.
2. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.
3. Use of Website
3.1 Eligibility
You must be at least 18 years old or have the consent of a parent or guardian to use our website and services.
3.2 User Account
Some features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3.3 Prohibited Activities
You agree not to:
- Use our website in any way that violates any applicable laws or regulations
- Use our website to transmit any material that is unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable
- Attempt to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running our website
- Use any robot, spider, crawler, scraper, or other automated means to access our website
- Take any action that imposes an unreasonable or disproportionately large load on our infrastructure
- Bypass any measures we may use to prevent or restrict access to our website
4. Booking and Payment
4.1 Booking Process
When you book a tour through our website, you are making an offer to purchase the tour subject to these Terms. We reserve the right to accept or decline your booking at our discretion.
4.2 Pricing and Payment
All prices are listed in Canadian dollars (CAD) unless otherwise specified. Prices are subject to change without notice until your booking is confirmed.
Payment methods accepted are specified on our website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method provided.
4.3 Confirmation
Your booking is confirmed only when you receive a written confirmation from us, typically via email. Please ensure you provide a valid email address during the booking process.
5. Cancellation and Refund Policy
5.1 Cancellation by You
Cancellation policies vary depending on the tour. Specific cancellation policies will be provided during the booking process and in your booking confirmation.
Generally, the following cancellation fees apply:
- Cancellation more than 30 days before the tour start date: Full refund minus a $50 administrative fee
- Cancellation 15-30 days before the tour start date: 50% refund
- Cancellation less than 15 days before the tour start date: No refund
All cancellation requests must be submitted in writing to [email protected].
5.2 Cancellation by Us
We reserve the right to cancel any tour due to insufficient participation, unforeseen circumstances, or force majeure events. In such cases, you will receive a full refund of the amount paid to us, or you may choose to apply the payment toward another tour.
We are not responsible for any additional expenses incurred in preparation for a tour that is subsequently canceled by us (e.g., airline tickets, accommodation, visa fees).
5.3 Changes to Tours
We reserve the right to make changes to any aspect of the tour if necessary. If we make a significant change, we will notify you as soon as possible and offer you the option to accept the change, book an alternative tour (subject to availability), or receive a full refund.
6. Travel Insurance
We strongly recommend that all participants purchase comprehensive travel insurance that covers trip cancellation, medical emergencies, and baggage loss or damage. Travel insurance is not included in the tour price.
7. Responsibility and Liability
7.1 Our Responsibility
We act as an intermediary between you and the providers of travel services (e.g., hotels, transportation companies, attractions). While we select these providers with care, we do not control them and are not responsible for their actions or omissions.
7.2 Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our website or services, even if advised of the possibility of such damages.
Our liability for any claim arising from or related to our website or services shall not exceed the amount you paid to us for the tour from which the claim arises.
7.3 Indemnification
You agree to indemnify, defend, and hold harmless Subgleidet, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
- Your use of our website or services
- Your violation of these Terms
- Your violation of any rights of a third party
- Your conduct in connection with our tours
8. Intellectual Property
All content on our website, including text, graphics, logos, images, software, and other material, is owned by Subgleidet or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, display, or use any content from our website without our prior written consent.
9. Links to Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by Subgleidet. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites.
We provide these links solely for your convenience, and the inclusion of any link does not imply endorsement, approval, or recommendation by Subgleidet.
10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
Any dispute arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Toronto, Ontario, Canada.
11. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
12. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Subgleidet regarding your use of our website and services, superseding any prior agreements or understandings.
13. Contact Us
If you have any questions about these Terms, please contact us at:
Subgleidet
123 Maple Street
Toronto, ON M5V 2K7
Canada
Email: [email protected]
Phone: +1 (416) 539-0285